Unhappy customers? 3 things you're doing wrong

Manual underwriting is still relevant because

its tradition, right?

In fact, the whole underwriting process is steeped in tradition.

The slow, deliberate, manual work is holding us back.

Did you know that the average underwriter in your team is spending 40% of his/her time on non-core, administrative tasks?

Time is money they say.

Can your underwriting process move at yesterday’s pace?

Customers become unhappy

as they are greedy and hasty.

Everything has to be quick. They want instant gratification and a seamless experience.

The process bottlenecks arise in the form of being document-heavy and slow-moving.

Your process is now relying on manual data collection and siloed information. This introduces the first bottleneck - manual errors.

More errors mean more delay. And then, discrepancies lead to customer dissatisfaction.

So can we cut the bottle in itself?

Why not? Your AI-powered solution is here

Make no mistake. Cutting the bottle isn’t referring to laying off underwriters.

I am referring to amplifying their capabilities through intelligent automation.

According to McKinsey, USD 6 billion is the expected global investment in AI-driven insurance solutions by 2025.

This statistic indicates how AI-powered solutions are going to drive complex process documentation, extract critical insights, and provide risk insights, all in real-time.

Modern AI-powered solutions are also handling the routine underwriting sub-processes while empowering professionals, such as yourself, to focus on complex, high-value decisions.

Today’s automation extends beyond speed. The added perks for a happy customer are dynamic pricing based on real-time risk assessment, personalized policy recommendations, and proactive customer communication.

And all this without you missing your coffee breaks, sick days, or 5 pm cutoffs that limit traditional processing.

That’s actually why we built Underwrite.In for. Your silent partner in the background, who automates the chaos - from processing to smiling customer. 

Don’t take my word. Try it for yourself.

This won’t be as easy as you think though.

It demands a fundamental shift in mindset. There is a need to empower your underwriting team to become heavily ‘consumer-focused’.

It's a move from a ‘human-as-processor’ mindset to a ‘human-as-strategist’ model.

How can I go from ‘manual’ to ‘strategic’?

What could be your biggest worry: Will AI make accurate decisions as per the right customer profile? Can it handle complex claims? What about regulatory compliance?

These are valid concerns but when you can control efficiency, there is no need to worry.

For example, underwriting efficiency will improve when your team will have free time. Free time to focus on high-value and complex cases. Better efficiency means better customer experience.

Customers hate friction. They want the seamless. An AI-powered solution makes the process a transparent and consistent, leading to a frictionless experience for your customers.

Transparency has another advantage. Just imagine how important are real-time status updates and easier submission tracking can be to a customer. Reduced anxiety and no follow-up calls.

Automated data analysis also reduces customer wait time. All this improves customer satisfaction scores.

It’s not the platform that’s improving customer experience, it’s how your team is adopting to change and becoming obsesses with customer-centricity.

The final ‘answer’

Enough with the questions.

Now the singular answer to all the questions - Underwrite.In.

Here's how why it helps with enhancing customer experience.

Yes the implementation of automated workflows and accelerated risk assessments, provides risk insights in a fraction of the time.

Also yes to advanced analytics enabling tailored policy suggestions based on individual risk profiles and coverage needs.

All this won’t happen overnight.

Underwrite.In won’t automate becoming future-ready. You need to embrace this change.

Is your team ready to become future-ready?

But one final step…

To become future-ready, you need to click on that ‘Free Demo’ button below and see the flexibility, efficiency, learnings, and transformation with your very eyes.

As you do that, think of the steps you are taking to beat the competition.

A different perspective here, but your competitors are sending same-day quotes and delivering same-day processing.

So what’s your final answer?

Team Underwrite.In